Exchange policy

Eligibility

Products may be eligible for an exchange where:

• The wrong product was delivered to you.
• The product arrived damaged.
• The product has a verified defect.
• Goodfellas has reviewed the request and approved the exchange.

Timeframe for exchange requests

Please contact us as soon as possible after delivery if you believe your order qualifies for an exchange. Certain exchange claims may need to be reported within a stated business-policy period.

As a conservative starting point, Goodfellas asks that exchange requests be reported within 3 calendar days of delivery. This period is an internal business-policy value, not a fixed legal deadline, and may be reviewed or adjusted before this policy is finalized for production use.

Product condition

To be considered for exchange, products should generally be:

• In their original packaging where possible.
• Complete with all included accessories and manuals.
• Kept with any original serial number labels intact.
• Free of physical damage caused after delivery.
• Free of signs of misuse.
• Accompanied by proof of purchase, such as your order number or invoice.

Items that are not eligible for exchange

Some items are generally not eligible for exchange, including:

• Opened software or digital codes.
• Products that have already been activated or registered.
• Customized or personalized items.
• Clearance items clearly marked as final sale.
• Consumable items sold as such (for example batteries or cables).
• Hygiene-sensitive accessories, once opened.
• Products damaged through misuse after delivery.
• Items missing their original serial number label or included accessories.

Inspection

Goodfellas may inspect a returned item before approving an exchange. Approval is not automatic and depends on the outcome of this inspection.

Possible exchange outcomes

Where an exchange is approved, possible outcomes include:

• Replacement with the same product.
• An equivalent item of similar value.
• Store credit.
• Repair of the original item.
• A refund, only where specifically approved by Goodfellas.

Price differences

If you exchange your item for a higher-priced replacement, you may be asked to pay the difference.

If the replacement is lower-priced, the handling of any difference follows Goodfellas' approved process at the time of the exchange.

Delivery charges already paid may not always be refundable, particularly where the original delivery was already completed.

How to request an exchange

To request an exchange, please contact us with the following:

• Your order number.
• Your name and phone number.
• Photos or video showing the issue, where relevant.
• A short description of the problem.