Warranty policy

Who provides the warranty

Warranty support for a product may be provided by the manufacturer, an authorized distributor, Goodfellas directly, or a third-party repair center, depending on the product.

The specific warranty provider and terms depend on the product and the invoice or warranty card issued at the time of purchase.

Warranty period

Goodfellas does not apply one universal warranty period to all products. Warranty duration varies by product, brand, supplier, and the terms shown on your invoice or warranty card.

Please check the product listing, your invoice, or the warranty card provided with your product for the specific warranty period that applies to your purchase.

What is typically covered

Warranty coverage typically includes:

• Verified manufacturing defects.
• Hardware failure occurring under normal, intended use.
• Defects accepted as valid by the manufacturer, distributor, or other warranty provider.

What is typically not covered

Warranty coverage typically excludes:

• Accidental damage.
• Liquid or moisture damage.
• Misuse or improper use.
• Unauthorized repair or modification.
• Broken or tampered security seals.
• Damage from power surges.
• Software issues caused by third-party software or user modification.
• General physical damage.
• Missing or removed serial number labels.
• Cosmetic wear and tear.
• Consumable parts (such as batteries, cables, or similar wear items).
• Data loss.

How the warranty process works

1. 1.Contact Goodfellas with your order number, proof of purchase, and product details.
2. 2.We may ask for the product's serial number to verify warranty status.
3. 3.The product is inspected to assess the reported issue.
4. 4.Depending on the issue, the product may be repaired in-house or sent to a third-party repair center.
5. 5.Repair timelines depend on diagnosis, parts availability, and third-party repair center availability, and cannot be guaranteed in advance.
6. 6.Based on the applicable warranty terms, the outcome may be repair, replacement, or, in some cases, rejection of the claim.

Your data and device responsibility

For phones, computers, gaming consoles, and storage devices, please back up your data before sending a product for warranty service or repair.

Goodfellas is not responsible for data loss during diagnosis or repair, except where required by applicable law.

Devices may be reset, wiped, or restored to factory settings as part of diagnosis or repair.

Third-party repair centers

For some products, Goodfellas may send the item to an independent, third-party repair center for diagnosis or repair.

Repair timelines at third-party centers may vary and are not fully within our control. Additional external diagnosis may be required, and the repair center's own warranty terms may apply to work they perform.

Where appropriate, Goodfellas remains your point of contact even when a third-party repair center is involved.

Collecting a repaired product

Once we notify you that your product is ready, please arrange collection promptly.

Goodfellas does not currently charge a storage fee for uncollected repaired products. If this changes in the future, it will be communicated clearly as an updated business policy before being applied.