Privacy policy

Information we collect

Goodfellas collects information you provide directly, and some information generated automatically as you use our website, in order to operate the marketplace, process orders, and provide customer and repair support.

• Account details: full name, phone number, WhatsApp number (optional), email address (optional), and a securely hashed password.
• Delivery addresses: label, name, phone number, delivery area, delivery address, and any delivery notes you add.
• Order details: items ordered, order status, payment method (currently cash on delivery), delivery fee, delivery area and address, and the name, phone, and WhatsApp number you provide for that order.
• Wishlist details: products you save to your wishlist while logged in.
• Repair service details: your name, phone, WhatsApp, and email (where provided), and device details relevant to the repair, such as brand, model, serial number or IMEI, condition, and the reported problem.
• Customer support communications: messages you send us by phone, WhatsApp, email, or through our contact page.
• Basic technical information: browser and device information and IP address, used to operate the website reliably and help keep it secure.

How we use information

We use the information described above to:

• Create and manage your customer account.
• Process, confirm, and deliver your orders.
• Provide order tracking and order history.
• Manage your wishlist.
• Provide warranty and repair support, including tracking repair tickets.
• Respond to customer support requests.
• Help maintain the security of our website and customer accounts.
• Meet legal and accounting obligations, such as keeping order and invoice records.

Account and authentication data

When you create a customer account, we store your name, phone number, optional WhatsApp number, optional email, and a password. Passwords are stored using secure one-way hashing — Goodfellas cannot see or recover your original password.

We use a signed authentication cookie to keep you logged in between visits. This cookie identifies your session; it does not contain your password.

Orders and delivery

When you place an order, we collect the delivery address, delivery area, and contact details needed to fulfil and deliver that order, along with the products, quantities, and prices in your order.

This information is used to calculate delivery fees, confirm your order by phone or WhatsApp where needed, dispatch your delivery, and maintain your order history and order-status updates.

Repair services

When you bring in or arrange a repair, we record your contact details and information about the device, such as brand, model, serial number or IMEI, physical condition, accessories provided, and the reported problem.

This information is used to track the repair ticket, communicate with you about its status, and, where applicable, coordinate with an in-house technician or a third-party repair center.

Customer support

When you contact us by phone, WhatsApp, email, or through our contact page, we may keep a record of that communication, including your order or ticket number where relevant, so we can respond to and follow up on your request.

Cookies and sessions

We use a small number of cookies and browser storage mechanisms needed to operate the website:

• A login/session cookie that keeps you signed in to your customer account.
• Cart contents, stored in your browser's local storage on your own device rather than on our servers, so your cart persists between visits.
• Security-related cookies used to help protect the site and your account.

Security

We apply reasonable technical and organizational measures to help protect customer information, including secure password hashing and access controls on our systems.

No method of storing or transmitting information is completely secure, and we cannot guarantee absolute security.

Data sharing

Goodfellas does not sell customer personal information. We share customer information only where necessary to operate the marketplace, with:

• Delivery personnel or delivery partners, to fulfil and deliver your order.
• Repair centers, when a repair or diagnosis is handled by a third party.
• Hosting and other technical service providers who help us operate the website and store data.
• Payment providers, if and when online payment options are introduced.
• Authorities, where required by applicable law.

Service providers

We rely on hosting and technical service providers to operate the website and store data. Depending on the provider used, data may be processed on infrastructure located outside Lebanon; we do not name specific providers here, and this section will be updated if that changes.

Legal requirements

We may access, retain, or disclose customer information where we believe in good faith this is required to comply with applicable law, respond to a valid legal request, or protect the rights, property, or safety of Goodfellas, our customers, or others.

Data retention

We retain customer, order, warranty, and repair records for as long as needed to provide our services and to meet accounting, warranty, and legal record-keeping obligations.

Retention periods are not fixed in this policy because they depend on the type of record and applicable requirements. Where possible, we aim to remove or anonymize information once it is no longer needed.

Customer choices and rights

You can contact us to:

• Ask what personal information we hold about you.
• Request a correction to inaccurate account or order information.
• Ask questions about how your information is used.
• Request deletion of your account, subject to information we are required to keep for order, accounting, warranty, or legal purposes.

Children's privacy

Goodfellas' services are intended for adults able to enter into transactions under applicable law. We do not knowingly collect personal information from children.

Policy updates

We may update this privacy policy from time to time to reflect changes to our services or applicable requirements. The Last updated date at the top of this page shows when the policy was last revised.